BELLEVUE PARKS AND COMMUNITY SERVICES
Improving the Parks & Community Services website so that users have an easier time finding information.
Status: In-process
Overview
Redesigning the information architecture and navigation of the Bellevue Parks & Community Services website to improve how users discover programs, services, and facilities.
As part of my UW HCDE capstone, I worked with the City of Bellevue to identify why users struggled to find information across a large, content-heavy website and developed a research-driven IA framework aligned with users’ mental models.
My Contribution
Led information architecture and navigation design.
Planned and conducted card sorting, tree testing, and usability studies.
Collaborated with cross-functional teammates to translate insights into design recommendations
Problem
In existing website:
Duration
20 weeks (Jan – May 2024)
My Team
Me: Product Designer & Researcher
UX Research: Jeff Pabst
Accessibility: Kunal Mehta
The website contained over 400 pages of content, but users struggled to find basic information such as programs, facility schedules, and reservations.
The core issue was not lack of content — It was poor discoverability caused by fragmented information architecture and inconsistent navigation.
Content was organized based on internal departments rather than user needs.
Navigation was deeply nested and inconsistent across pages.
Multiple entry points and unclear labeling created confusion.
Users were forced to search or navigate across sections to complete simple tasks.
👉 Result: High cognitive load and inefficient navigation.
A walkthrough of the old website
